Virtual Assistant with Live Chat Now Available on Our Website

We’re pleased to share that David Brown Santasalo has introduced a new Virtual Assistant with Live Chat functionality on our website, designed to make it easier for customers to find the information they need, when they need it.

The Virtual Assistant gives website visitors a more intuitive way to explore our products, services and aftermarket capabilities, helping guide them through their buying journey and connect with our teams more efficiently.

Supporting customers earlier in the journey
Whether a visitor is learning about DBS for the first time or exploring a specific service, the Virtual Assistant helps:

• Answer common questions quickly
• Direct users to the most relevant content
• Support earlier, better informed decision making

If further support is required, visitors can also engage via Live Chat, enabling timely follow up and more efficient conversations with our teams.

AI powered, with accuracy and control
Our Virtual Assistant is powered by AI, but importantly, it is fully controlled by David Brown Santasalo.

It does not search the internet for answers. Instead, it draws exclusively on information we have trained it with, ensuring responses are accurate, relevant and aligned with our engineering expertise and service offering. As we continue to learn from real customer interactions, the Assistant’s knowledge base will be expanded and refined to make it even more useful over time.

Enhancing the digital customer experience
The Virtual Assistant with Live Chat is part of our wider commitment to improving the digital customer experience, reducing friction in the enquiry process and supporting value based conversations, from initial interest through to ongoing service and support.

Explore the website to try the Virtual Assistant and Live Chat for yourself, and see how we’re continuing to evolve the way we support our customers online.